If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently by Fred Lee
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently by Fred Lee PDF, ePub eBook D0wnl0ad
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals - both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.
The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1/2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.
From reader reviews:
Kathy Natal:
Why don't make it to be your habit? Right now, try to ready your time to do the important behave, like looking for your favorite guide and reading a reserve. Beside you can solve your condition; you can add your knowledge by the reserve entitled If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently. Try to make the book If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently as your close friend. It means that it can to become your friend when you sense alone and beside those of course make you smarter than ever before. Yeah, it is very fortuned for you. The book makes you far more confidence because you can know every thing by the book. So , let us make new experience along with knowledge with this book.
Alysha Johnson:
Throughout other case, little men and women like to read book If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently. You can choose the best book if you like reading a book. Providing we know about how is important a new book If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently. You can add expertise and of course you can around the world with a book. Absolutely right, because from book you can recognize everything! From your country until eventually foreign or abroad you may be known. About simple point until wonderful thing you may know that. In this era, we could open a book or even searching by internet system. It is called e-book. You can utilize it when you feel fed up to go to the library. Let's examine.
Joseph Johnson:
What do you concerning book? It is not important along? Or just adding material when you really need something to explain what your own problem? How about your spare time? Or are you busy man? If you don't have spare time to accomplish others business, it is make you feel bored faster. And you have spare time? What did you do? All people has many questions above. They must answer that question due to the fact just their can do in which. It said that about guide. Book is familiar in each person. Yes, it is proper. Because start from on guardería until university need this kind of If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently to read.
Read If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently by Fred Lee for online ebook
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently by Fred Lee Free PDF d0wnl0ad, audio books, books to read, good books to read, cheap books, good books, online books, books online, book reviews epub, read books online, books to read online, online library, greatbooks to read, PDF best books to read, top books to read If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently by Fred Lee books to read online.
Tidak ada komentar:
Posting Komentar